Refund policy

Return & Refund Policy – QADARO

At QADARO, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and unworn

  • The item must be in its original condition

  • The item must have all original tags attached

  • The item must be in the original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Items that have been worn, washed, or damaged by the customer

Return Process

To start a return:

  1. Email us at [your email here]

  2. Include:

    • Your order number

    • The item you want to return

    • The reason for the return

Once your request is approved, we will send instructions on how to return your item.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable

  • Processing times may vary depending on your bank.

Exchanges

If you need a different size or item, please contact us and we will help arrange an exchange if the product is still available.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: qadaro.support@gmail.com
Brand: QADARO